Volunteers App | LVCA

Privacy Policy

Last updated: April 13, 2026

Volunteers App (LVCA) collects and uses personal information to operate community, messaging, media, wallet, dating, and support features.

What we collect

Account details such as your name, email address, phone number, profile photo, country, organization details, and account role.
Profile and community content you choose to create or upload, including posts, comments, invitations, saved items, support requests, and marketplace or event details.
Media and device data when you use camera, microphone, photo library, live streaming, voice/video calling, or file upload features.
Location information when you grant location access for maps, nearby features, or location-aware experiences.
Wallet, transfer, payout, and compliance records needed to process payments, mobile money transactions, fraud checks, sanctions screening, disputes, chargebacks, and legally required reporting.
Technical and security data such as device identifiers, app integrity signals, IP address, crash logs, authentication events, and usage diagnostics.

To create and manage accounts, sign users in securely, and personalize the in-app experience.
To enable volunteering, organizer, employer, chat, dating, live media, marketplace, and wallet functionality.
To process deposits, withdrawals, transfers, mobile money payouts, refunds, reconciliations, and related customer support.
To monitor abuse, investigate fraud, enforce platform rules, and protect users, staff, and platform systems.
To comply with financial, regulatory, tax, anti-money-laundering, sanctions, safety, and legal obligations.
To improve reliability, performance, accessibility, and product quality.

Camera access is used only for features that need image or video capture, such as profile photos, posts, marketplace content, dating profiles, or live/video experiences.
Microphone access is used only for live audio, calling, streaming, and similar communication features.
If you do not grant a permission, related features may be unavailable, but the rest of the app should continue to work where possible.

With service providers that help us run the platform, such as cloud hosting, authentication, messaging, storage, mapping, communications, fraud prevention, compliance, and payment/payout providers.
With payment and payout partners when required to complete wallet, card, bank, or mobile money transactions.
With law enforcement, regulators, courts, or other parties when required by law or when necessary to protect rights, safety, users, or platform integrity.
With other users only through the content and profile information you choose to make visible inside the app.

We keep data only for as long as needed to provide the service, maintain security, resolve disputes, satisfy record-keeping duties, and comply with legal or regulatory obligations.
Some records, especially payment, support, moderation, and compliance records, may be retained for longer where required by law or risk controls.

You can update parts of your profile and account information inside the app.
You can manage certain privacy preferences from the Privacy & Security area of the app.
You can request help, account updates, or deletion-related support by contacting us.

Volunteers App is not intended for children under 13.
Certain features, including dating-related features, may require users to be 18+.

By using Volunteers App, you acknowledge this Privacy Policy and consent to the handling of data described here.